NetSuite Support Services
Why TrueVantage?
At TrueVantage, we pride ourselves on providing bespoke NetSuite support tailored to your business needs. Our dedicated team gets to know your operations inside out, ensuring that you receive not just support, but a partnership that drives your business forward.
We believe in flexibility and responsiveness, working closely with you to craft solutions that genuinely enhance your business processes. Our focus is on optimising your NetSuite investment, offering practical advice without the pressure of upselling. With our deep industry knowledge, we’re here to make sure your NetSuite experience is seamless and highly effective.
Our NetSuite Support Packages
Essential Edge
The basics to keep you running smoothly12 Hrs/Month
12 hours NetSuite support
Discounted professional services rates
Entry level SLAs for response times
Access to our Project Management tool
Annual business process review and delivery of 12 month efficiency roadmap
Momentum
Helping your business gain traction16 Hrs/Month
16 hours NetSuite support
Discounted professional services rates
Improved SLAs for response times
Access to our Project Management tool
Annual business process review and delivery of 12 month efficiency roadmap
Success Plan
Advanced solutions for accelerating growth20 Hrs/Month
20 hours NetSuite support
Discounted professional services rates
Intermediate level SLAs for response times
Access to our Project Management tool
Access to collaborative MS Teams channel
Annual business process review and delivery of 12 month efficiency roadmap
Strategic Track
Top-tier support for seamless operations40+ Hrs/Month
40 hours NetSuite support
Discounted professional services rates
Best SLAs for response times
Access to our Project Management tool
Access to collaborative MS Teams channel
Access to collaborative MS Teams channel
Full management of NetSuite upgrade testing and readiness plan
Annual business process review and delivery of 12 month efficiency roadmap
NetSuite Issue Resolution
- Supporting ongoing issues raised with NetSuite and any integrations to / from NetSuite
- Access to our Support task management solution for collaborative management of open tasks
- Prioritisation of tasks to ensure all issues are addressed within agreed SLA time limits
- Regular progress calls to ensure alignment and awareness between teams
NetSuite System / Process Optimisation
01
Scope, design, delivery of system optimisations to ensure ongoing maximum value from your ERP solution
02
Implementation of new NetSuite features / solutions to allow for continuous improvement
03
Creation of saved searches, business reports and workbooks as per business needs
04
Ensure your ERP solution grows as you do
NetSuite Training
01
Deliver training for new NetSuite features, new staff or even refresher training for existing staff
02
Training provided for NetSuite and peripheral systems such as integration middleware
03
Functional or technical training provided
Effective 2-Way Communication
To ensure effective communication and management of ongoing support tasks we can make the following available to our support customers:
- Access to our project management solution to raise, monitor and deliver open tickets / tasks
- Dedicated MS Teams channel for immediate access to your assigned support team members
- Scheduled progress calls with your support team at frequency to suit your needs
What Are the Benefits?
Just some of the benefits our existing support customers have been able to realise are:
- Cost saving on internal ERP Administrator resource
- Cost saving through reduced head count in finance and operations teams
- Increased productivity - more time spent on value adding tasks rather than system maintenance and issue resolution
- Increased revenue due to minimal system downtime
We do things differently at TrueVantage
Expertise & Experience
NetSuite expertise across all industry verticals and NetSuite products.
Responsive Dynamism
We prioritise your needs with a focused, agile team ready to act swiftly, ensuring we’re your dynamic partner in progress.
Cost-Effective Solutions
Unlock value with TrueVantage: blending onshore precision with offshore efficiency for a cost-effective journey.
Unique Project Delivery
TrueVantage crafts success with a project delivery approach tailored through years of successful implementations.
NetSuite Upgrade Testing and Readiness
Full management of any required testing and readiness processes for the twice annual NetSuite upgrades
Allows your team to focus on Business As Usual knowing your NetSuite solution will be ready for its upgrade when the time comes
Ready to ignite your business journey? Let's fast-track your success together.
Get in touch with us right now for a free, one-hour consultation. We want to have a thorough grasp of your current company environment by the end of this session. We’ll map out a route towards your goal of achievement and development together.
NetSuite support services provide ongoing technical and functional assistance for businesses running Oracle NetSuite. TrueVantage offers four managed support packages — Essential Edge, Momentum, Success Plan, and Strategic Track — ranging from 12 to 40+ hours per month, with named UK-based consultants.
Last updated:
Frequently Asked Questions
What does NetSuite managed support include?
TrueVantage NetSuite managed support includes issue resolution, system and process optimisation, reporting and saved search creation, training for new staff or new features, and proactive annual business process reviews. All packages include access to our project management tool for ticket tracking and SLA-backed response times.
How much does NetSuite support cost in the UK?
TrueVantage offers four support tiers. Essential Edge provides 12 hours per month. Momentum offers 16 hours. Success Plan offers 20 hours with improved SLAs. Strategic Track provides 40 or more hours with the best SLAs and full upgrade management. All packages include discounted professional services rates. Contact us for a tailored quote.
Can you support a NetSuite system implemented by another partner?
Yes. A significant number of our support clients originally implemented with a different partner. We begin with a system review to understand your configuration, customisations, and integrations. There is no requirement to have implemented with TrueVantage to use our support services.
Do I get a named support contact?
Yes. Every TrueVantage support client is assigned named consultants who learn your system and business processes. You speak to the same people each time — not a rotating ticket queue. This continuity means faster resolution times and advice that is specific to your configuration.
What are TrueVantage's NetSuite support hours?
Our standard support covers UK business hours. Higher-tier packages include improved SLA response times and dedicated communication channels. For clients with international operations, we can discuss extended coverage arrangements.
What is the difference between ad-hoc and managed NetSuite support?
Ad-hoc support is pay-as-you-go: you raise a request and we quote for the work. Managed support is a monthly retainer with a fixed allocation of hours, guaranteed SLAs, and proactive system reviews. Most businesses find managed support more cost-effective once they are past the initial go-live period.