NetSuite Support Services

Why TrueVantage?

At TrueVantage, we pride ourselves on providing bespoke NetSuite support tailored to your business needs. Our dedicated team gets to know your operations inside out, ensuring that you receive not just support, but a partnership that drives your business forward.

We believe in flexibility and responsiveness, working closely with you to craft solutions that genuinely enhance your business processes. Our focus is on optimising your NetSuite investment, offering practical advice without the pressure of upselling. With our deep industry knowledge, we’re here to make sure your NetSuite experience is seamless and highly effective.

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Our NetSuite Support Packages

Essential Edge

The basics to keep you running smoothly

12 Hrs/Month

12 hours NetSuite support

Discounted professional services rates

Entry level SLAs for response times

Access to our Project Management tool

Annual business process review and delivery of 12 month efficiency roadmap

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Momentum

Helping your business gain traction

16 Hrs/Month

16 hours NetSuite support

Discounted professional services rates

Improved SLAs for response times

Access to our Project Management tool

Annual business process review and delivery of 12 month efficiency roadmap

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Success Plan

Advanced solutions for accelerating growth

20 Hrs/Month

20 hours NetSuite support

Discounted professional services rates

Intermediate level SLAs for response times

Access to our Project Management tool

Access to collaborative MS Teams channel

Annual business process review and delivery of 12 month efficiency roadmap

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Strategic Track

Top-tier support for seamless operations

40+ Hrs/Month

40 hours NetSuite support

Discounted professional services rates

Best SLAs for response times

Access to our Project Management tool

Access to collaborative MS Teams channel

Full management of NetSuite upgrade testing and readiness plan

Annual business process review and delivery of 12 month efficiency roadmap

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NetSuite Issue Resolution

Supporting ongoing issues raised with NetSuite and any integrations to / from NetSuite
Access to our Support task management solution for collaborative management of open tasks
Prioritisation of tasks to ensure all issues are addressed within agreed SLA time limits
Regular progress calls to ensure alignment and awareness between teams

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NetSuite System / Process Optimisation

01

Scope, design, delivery of system optimisations to ensure ongoing maximum value from your ERP solution

02

Implementation of new NetSuite features / solutions to allow for continuous improvement

03

Creation of saved searches, business reports and workbooks as per business needs

04

Ensure your ERP solution grows as you do

NetSuite Training

01

Deliver training for new NetSuite features, new staff or even refresher training for existing staff

02

Training provided for NetSuite and peripheral systems such as integration middleware

03

Functional or technical training provided

Effective 2-Way Communication

To ensure effective communication and management of ongoing support tasks we can make the following available to our support customers:

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What Are the Benefits?

Just some of the benefits our existing support customers have been able to realise are:

Cost saving on internal ERP Administrator resource
Cost saving through reduced head count in finance and operations teams
Increased productivity - more time spent on value adding tasks rather than system maintenance and issue resolution
Increased revenue due to minimal system downtime

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We do things differently at TrueVantage

Expertise & Experience

NetSuite expertise across all industry verticals and NetSuite products.

Responsive Dynamism

We prioritise your needs with a focused, agile team ready to act swiftly, ensuring we’re your dynamic partner in progress.

Cost-Effective Solutions

Unlock value with TrueVantage: blending onshore precision with offshore efficiency for a cost-effective journey.

Unique Project Delivery

TrueVantage crafts success with a project delivery approach tailored through years of successful implementations.

NetSuite Upgrade Testing and Readiness

Ready to ignite your business journey? Let's fast-track your success together.

Get in touch with us right now for a free, one-hour consultation. We want to have a thorough grasp of your current company environment by the end of this session. We’ll map out a route towards your goal of achievement and development together.