It depends on the severity of the issues, but our typical NetSuite project recovery runs in two phases. The immediate triage and critical fixes take 7 to 14 days. A full go live, including data migration cleanup, workflow repairs and user training, typically takes 60 to 90 days. That compares to a 9 month industry average for fresh implementations, and many of our rescue clients are live faster than that.

Yes. We have recovered implementations where the system was never properly configured, where data migration had failed, and where the business had essentially given up on the platform. The starting point is always a diagnostic. We need to understand whether to fix the existing configuration or do a structured remediation. We have never walked away from a rescue engagement without a clear path forward.

Every engagement is scoped after the diagnostic, and we price on fixed fees, not open ended time and materials. There are no surprise change requests. Our free 30 minute NetSuite health check gives us enough information to provide a realistic indicative budget before you commit to anything. Rescue engagements typically start from £8,000 for focused remediations, through to larger fixed fee programmes for full project recovery.

The diagnostic will tell you. In general: if your core data is broadly correct and your key business processes are configured but broken, a rescue is far faster and cheaper than starting over. If data is fundamentally corrupt, the configuration is built for a different business model, or the project was abandoned before go live, we may recommend a structured remediation. This is effectively a controlled restart using the learnings from the failed project to go faster. Either way, you will have a clear recommendation in writing within 7 days of the diagnostic.

Yes. All rescue clients are offered an ongoing managed support arrangement covering UK business hours, named contacts and a quarterly health check. We have deliberately built a UK only support model so you always speak to the person who knows your system, not a ticket queue. Most clients stay on a monthly support retainer after the rescue to protect against future issues and handle ongoing optimisation.

Yes, and this is one of the most common rescue scenarios we handle. Switching NetSuite partners mid project requires a careful handover. We take over your environment, review what has been done, and assess what needs to change before continuing. We will be honest: sometimes the existing work is salvageable, and sometimes it is faster to remediate it than to accept it. We have built a structured onboarding process specifically for partner transitions.